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      <h2>Service Requests Catalogue</h2>
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              <td bgcolor="#EBEBEB" ><p align="left"><span lang="EN-US" xml:lang="EN-US">1</span></p></td>
              <td valign="top" bgcolor="#EBEBEB"><p align="left"><span lang="EN-US" xml:lang="EN-US">Provisioning of EPP Agent on the endpoint policy management servers</span></p></td>
              <td valign="top" bgcolor="#EBEBEB"><p><span lang="EN-US" xml:lang="EN-US">Within <strong>1</strong>working days</span></p></td>
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              <td bgcolor="#EBEBEB" ><p align="left"><span lang="EN-US" xml:lang="EN-US">2</span></p></td>
              <td valign="top" bgcolor="#EBEBEB"><p align="left"><span lang="EN-US" xml:lang="EN-US">De-provisioning of EPP Agent from the endpoint policy manager servers</span></p></td>
              <td valign="top" bgcolor="#EBEBEB"><p><span lang="EN-US" xml:lang="EN-US">Within <strong>1</strong>working days</span></p></td>
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              <td bgcolor="#EBEBEB" ><p align="left"><span lang="EN-US" xml:lang="EN-US">3</span></p></td>
              <td bgcolor="#EBEBEB" ><p align="left"><span lang="EN-US" xml:lang="EN-US">Single endpoint firewall rule create/delete/edit </span></p></td>
              <td valign="top" bgcolor="#EBEBEB"><p><span lang="EN-US" xml:lang="EN-US">Within<strong>3</strong>working days</span></p></td>
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              <td bgcolor="#EBEBEB" ><p align="left"><span lang="EN-US" xml:lang="EN-US">4</span></p></td>
              <td bgcolor="#EBEBEB" ><p align="left"><span lang="EN-US" xml:lang="EN-US">Single endpoint group create/delete/edit</span></p></td>
              <td valign="top" bgcolor="#EBEBEB"><p><span lang="EN-US" xml:lang="EN-US">Within <strong>3</strong>working days</span></p></td>
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              <td bgcolor="#EBEBEB" ><p align="left"><span lang="EN-US" xml:lang="EN-US">5</span></p></td>
              <td bgcolor="#EBEBEB" ><p align="left"><span lang="EN-US" xml:lang="EN-US">Malware extraction</span></p></td>
              <td valign="top" bgcolor="#EBEBEB"><p><span lang="EN-US" xml:lang="EN-US">Within <strong>3</strong>working days</span></p></td>
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              <td bgcolor="#EBEBEB" ><p align="left"><span lang="EN-US" xml:lang="EN-US">6</span></p></td>
              <td valign="top" bgcolor="#EBEBEB"><p align="left"><span lang="EN-US" xml:lang="EN-US">Grant or revoke user access to endpoint reporting server security dashboard and reporting module </span></p></td>
              <td valign="top" bgcolor="#EBEBEB"><p><span lang="EN-US" xml:lang="EN-US">Within <strong>1</strong>working day</span></p></td>
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              <td bgcolor="#EBEBEB" ><p align="left"><span lang="EN-US" xml:lang="EN-US">7</span></p></td>
              <td valign="top" bgcolor="#EBEBEB"><p align="left"><span lang="EN-US" xml:lang="EN-US">Grant or revoke user access to Service Request web portal</span></p></td>
              <td valign="top" bgcolor="#EBEBEB"><p><span lang="EN-US" xml:lang="EN-US">Within <strong>1</strong>working day</span></p></td>
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              <td bgcolor="#EBEBEB" ><p align="left"><span lang="EN-US" xml:lang="EN-US">8</span></p></td>
              <td bgcolor="#EBEBEB" ><p align="left"><span lang="EN-US" xml:lang="EN-US">Multiple endpoint firewall rules create/delete/edit</span></p></td>
              <td valign="top" bgcolor="#EBEBEB"><p><span lang="EN-US" xml:lang="EN-US">Within <strong>7</strong>working days</span></p></td>
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              <td bgcolor="#EBEBEB" ><p align="left"><span lang="EN-US" xml:lang="EN-US">9</span></p></td>
              <td bgcolor="#EBEBEB" ><p align="left"><span lang="EN-US" xml:lang="EN-US">Multiple endpoint groups create/delete/edit </span></p></td>
              <td valign="top" bgcolor="#EBEBEB"><p><span lang="EN-US" xml:lang="EN-US">Within <strong>7</strong>working days</span></p></td>
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              <td bgcolor="#EBEBEB" ><p align="left"><span lang="EN-US" xml:lang="EN-US">10</span></p></td>
              <td valign="top" bgcolor="#EBEBEB"><p align="left"><span lang="EN-US" xml:lang="EN-US">Single government-wide application or device control policy implementation (include testing and deployment)</span></p></td>
              <td valign="top" bgcolor="#EBEBEB"><p align="left"><span lang="EN-US" xml:lang="EN-US">Within <strong>1</strong>month</span></p></td>
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              <td bgcolor="#EBEBEB" ><p align="left"><span lang="EN-US" xml:lang="EN-US">11</span></p></td>
              <td valign="top" bgcolor="#EBEBEB"><p align="left"><span lang="EN-US" xml:lang="EN-US">Install and configure on-site anti-virus definitions update service</span></p></td>
              <td valign="top" bgcolor="#EBEBEB"><p align="left"><span lang="EN-US" xml:lang="EN-US">Within <strong>1</strong>month</span></p></td>
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              <td bgcolor="#EBEBEB" ><p align="left"><span lang="EN-US" xml:lang="EN-US">12</span></p></td>
              <td valign="top" bgcolor="#EBEBEB"><p align="left"><span lang="EN-US" xml:lang="EN-US">Update of Customer and Government-appointed Suppliers contact information</span></p></td>
              <td valign="top" bgcolor="#EBEBEB"><p><span lang="EN-US" xml:lang="EN-US">Within <strong>1</strong>working days</span></p></td>
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